Terms of Service

1. Acceptance of terms

By using Retain, you accept these Terms of Service. If you do not accept these terms, do not use the service.

2. Service description

Retain is a strategic email retention copilot for DTC e-commerce brands. The service connects to your Klaviyo account (and Shopify), analyzes your data, and generates strategic recommendations to optimize your retention revenue.

3. Account and access

To use Retain, you must create an account with a business email address. You are responsible for the confidentiality of your credentials and any activity from your account.

4. Third-party connections (Klaviyo, Shopify)

Retain connects to your Klaviyo and Shopify accounts via their official APIs, read-only. You warrant having the rights necessary to authorize this connection. Retain never modifies your data on these platforms without your explicit action.

5. Pricing and payment

• The applicable rate is the one displayed at signup.
• Payments are monthly, processed by Stripe.
• You can cancel your subscription at any time from your customer portal.
• Cancellation takes effect at the end of the paid period. No pro-rata refund.

6. Commitment and termination

No minimum commitment. You can cancel at any time. Retain reserves the right to suspend or terminate an account for breach of these terms, with 30 days’ notice except in case of emergency (fraud, abuse, security breach).

7. Intellectual property

The code, design, algorithms and the Retain brand are property of Retain SAS. You retain full ownership of your data and content generated via the service.

8. Use of AI recommendations

Retain uses artificial intelligence models to generate recommendations. These recommendations are suggestions based on the analysis of your data. They do not constitute guaranteed professional advice. You remain solely responsible for business decisions taken based on these recommendations.

9. Limitation of liability

Retain is provided "as is". We strive to guarantee reliable service but cannot guarantee the absence of interruptions or errors. In case of failure, our liability is limited to the amount paid in the 12 months preceding the incident.

10. Availability

We target 99.5% service availability. Planned maintenance windows may occur, communicated in advance.

11. Data and privacy

The processing of your data is governed by our Privacy Policy.

12. Changes to terms

Retain reserves the right to modify these terms. Any significant change will be notified by email at least 30 days before the change takes effect.

13. Applicable law and jurisdiction

These terms are governed by French law. Any dispute will be submitted to the competent courts of Paris, subject to applicable consumer law provisions.

14. Contact

For any question: hello@retainapp.io